Policies and Procedures

If you don't find what you need here, choose Contact Us to phone or email us.

Privacy Policy

Your Privacy

At SocialWorkCoursesOnline.com, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What Information Do We Collect? How Do We Use It?

When you order a certificate, we need to know your name, e-mail address, mailing address, credit-card number and expiration date. This allows us to process and fulfill your order. We do not store your credit card number permanently. You may voluntarily sign up to be informed about new courses. For this service we need only an e-mail address, which we use to send the information you requested. We may personalize your shopping experience by using your purchases to shape our recommendations about other courses that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the website. We may also use the information we collect to occasionally notify you about important changes to the Web site, new courses, and special offers we think you will find valuable. If you would rather not receive this information, please notify us by sending an e-mail message to Contact@SocialWorkCoursesOnline.com.

How Does SocialWorkCoursesOnline.com Protect Customer Information?

We never store your credit card information permanently. Your other account information including name, mailing address, email address, etc. is stored in our database and is protected from unauthorized access by password.

What About "Cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer. Our cookies do not contain any personally identifying information. We only use "session" cookies, which are temporary and are not stored on your hard drive, in order to help us track your progress and process your purchases.

Will SocialWorkCoursesOnline.com Disclose the Information it Collects to Outside Parties?

SocialWorkCoursesOnline.com does not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an e-mail message to Contact@SocialWorkCoursesOnline.com. Also, SocialWorkCoursesOnline.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at SocialWorkCoursesOnline.com possible and to enhance your overall experience. We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an e-mail message to Contact@SocialWorkCoursesOnline.com.

Your Consent

By using our Web site, you consent to the collection and use of this information by SocialWorkCoursesOnline.com. If we decide to change our privacy policy, we will post those changes on this page, so you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell Us What You Think

SocialWorkCoursesOnline.com welcomes your questions and comments about privacy. Please e-mail us at Contact@SocialWorkCoursesOnline.com.

Refund Policy

Since customers have the opportunity to view the entire course and pass the test before payment, we don't offer refunds.

We will, however, make an adjustment to your account if there is a billing error.

We will consider requests on a case-by-case basis.

If you have any questions about this please contact us at Contact@SocialWorkCoursesOnline.com or 858-842-4100.

Complaint Procedure

Participants who have complaints may take one of the following steps:

1) After completing a course, fill out the Course Evaluation which will be reviewed by the Program Administrator, or

2) Contact the Program Administrator directly at Contact@SocialWorkCoursesOnline.com or 858-842-4100.

In either case, the Program Administrator will determine a course of action to resolve the complaint with the participant. We are committed to making your learning experience a positive one.

ADA Accommodations

Since these are online courses, the font size is adjustable for the visually impaired. All materials may be printed out to be read aloud to the participant.

Conflict of Interest

We do not accept courses from authors for whom there are potential conflicts of interest, including commercial support, other authors, content of instruction, or any other relationship that could reasonably be construed as a conflict of interest.